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14 November 2006


Phil Roberts


Acer has no legal obligation for your daughters laptop, the company who sold it has the legal obligation this is acernotebooks, unfortunatly by sending it back to ACER this has removed any obligation on the part of acernotebooks to give you a replacement or a refund, always return any product to the supplier of the product and let them get the repair sorted out never ever rely on a manufacturers support, they are not your supplier

Mike King

Thanks for your feedback. You are absolutely correct, the obligation lies with the company that sold the product not the manufacturer. However, the website that my daughter bought the laptop from (www.acernotebooks.co.uk) appears to be part of Acer (though that may not be the case). Either way, after much pressure Acer has now repaired my daughter's laptop so there must be a close link.

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